• Do you ship internationally?

Yes we do.

Our shipping costs aren't based on a "per item" fee as other sites are, they're based on the total weight of the purchase. You will find that you can buy several items for the one low shipping cost.

• Do you accept credit cards directly?

No, unfortunately we are not in a position to accept credit cards directly at this stage.

• Do you have a shop I can visit?

We are an online store and not set up for visits. Please contact us with any of your concerns.

• What happens if something gets lost in the mail?

I urge all customers to purchase insurance as I cannot be held responsible for items lost in transit. I will try everything I can from my side to follow up on a missing parcel, so please contact me if your jewelry hasn't arrived within 3 weeks or so.

• What happens if an item breaks?

Please contact us. We can repair/refurbish most items. Please keep in mind that most handcrafted items are best treated with care.

• Do you guarantee your items?

We certainly do. They are guaranteed to be as described, or you will get your full money back. We disclose all information about materials we received from our suppliers.

• Do you offer gift wrapping?

Yes, we do. All items are delivered in a colourful organza gift back or a cellophane wrapped item card, together with an item tag, listing the materials used. We also include care and cleaning instructions. If you would like your item wrapped in a jewelry box with extra wrapping, please tick the box when checking out.

• Do you offer layby/lay away?

Yes, we do offer layby for items over $ 100. Terms are 40% non refundable deposit. 30% within the following 2 weeks and the last 30% within 1 month after the first payment. If these options don't suit you, please contact us.

• Do you make custom items?

Yes, we love working with our clients to create their dream piece of jewelry. Our conditions are found here.

• Do you offer wholesale prices?

We offer wholesale prices for genuine wholesalers. Please contact us for the price list.

• Do you donate jewelry for special causes?

Yes, we do. Contact us with a description of your cause.

• I don't know what to get as a present, can I ask you for a recommendation?

Yes, definitely. It's one of our specialties, finding the perfect present. We also offer gift certificates.

• I like one of your items, but would prefer it in gold instead of silver.

In most cases, we can easily change fittings or gemstones. Just write us an email.

• I need to get something urgently, can you help with that?

We are super fast, answering all emails. We can always arrange postage via express or courier. We are here to work with you and customer service is one of the areas of our online shop we take very seriously.

• My bracelet doesn't fit, can I return it?

Yes. We have all our return policies listed under our 'customer service' tab, please click here.

• My parcel arrived damaged, what do I do?

If you are within Australia, you have to claim that your received a damaged article at your local post office. Please keep the parcel as it is and take it with you for your claim.

If you are outside of Australia, I will have to claim if you have received a damaged article. Please take a photo of the item.

These claims will only render Au$ 50 at the most. For higher valued merchandise, separate insurance is needed.

• I am unsure whether to sign up for your newsletter, I already receive so much spam?

We take your privacy seriously. At this stage, we only send out one newsletter per months (on the last Tuesday of each month, Australian time). We never give out any details of your address.

By subscribing to our Newsletter you'll be notified of upcoming specials available only to our subscribers. We have "Secret" discounts and offers, and new items to be seen, only for our customers. So check back often and sign up for our FREE e-newsletter.

• Can I combine orders from your different shops?

You certainly can. I can send you a final paypal invoice or refund any excessive postage. You will only pay one lot of postage, according to the weight of your order.

• I am interested in one of your vintage items. Are they tested?

I have studied antique jewelry for many years now. I will only ever state what I know for certain and will clearly point out when information is only an 'educated guess'. I have a diamond tester and test liquids for precious metals. Items are guaranteed to be as described or a full refund offered upon return of the item.