Charm and Gemstone Gallery

Gemstone Gallery Charm Gallery Glass Bead Collection Chain Collection Carved Gemstone Hearts

Custom Orders

How does the custom order process work?

Simple Custom Work

Some of my listings (mainly initial  or couple necklaces) only require for the name/initial to be left in the ' note to seller' during checkout. 

■  To change existing items, please contact me BEFORE purchase to discuss availability and price. ■

The following work will be set up as a custom order (work will start once the order is purchased. Most custom orders take 2-3 days)

    • change the length of necklaces/bracelets
    • change gemstones, clasps or ear fittings
    • use a different metal 

Complex Custom Work

If the custom work is more elaborate (completely new design), the order is broken down into 2 listings.

  1.  The first listing is for a deposit of 60% with details of the design.
  2.  The second listing is for the additional 40% of the agreed price. You will get to see 2-3 photos of the   finished piece.

We can discuss additions/changes at this stage.

Final payment is expected within 1 week unless we made a different arrangement. If the customer decides not to go ahead with the final payment,  the item will be offered to the general public for sale. Deposit payments are non refundable.

● Please kindly note that custom-worked pieces are not returnable.

● Discount coupons (including free shipping) do not apply to custom orders.

● If you require customisation of a 'sale' item, the price will revert to the original price. 

● Please understand that I do not provide photos of my stone/parts inventory on request.

I have a very large inventory and it is much too time-consuming to help my customers pick through them via photos.

To get an idea of what I might have, please look through my current listings and the 'sold item gallery'.

Please also check the following page which shows some of my charms/gemstones.